There is a level of trepidation that comes with a digital transformation project as some employees fear their role will become redundant and replaced by a new digital process.
However, more often than not, this is not the case. Digital transformation strategies are not about removing people from their jobs but about making operations more efficient, which may create new jobs and change the sort of work staff are currently doing.
Digital transformation is referred to by the World Economic Forum as a way to raise global income levels and as the business world becomes more reliant on digital, companies that don’t embrace technology will falter and fall behind its competitors. But almost half of business leaders say lack of digital skills is a critical barrier to transformation and only one in five describe their company as a digital business, according to Accenture. In the survey of 700 business leaders, based in the US, China, Japan and Europe only 49 percent said they have a strategy for the management and development of skills and talent in a digital world.
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Digital transformation can lead to streamlining procedures into seamless, pain-free processes and can substantially reduce the time spent working on a job and have a positive effect on the bottom line.
Keytree worked with Serco, the public service specialist on its digital transformation strategy, streamlining all its purchasing needs across more than 600 worldwide contracts and set up a ‘one stop shop’ allowing all contracts to buy items in one place at the best price. The transformation of Serco’s procurement process encompassed the full variety of purchasing activity across all contracts, which traditionally had been performed by its ageing SRM system, so Keytree delivered a solution that seamlessly integrated into Serco’s pre-existing infrastructure.
Keytree created a Google equivalent for searching products, so purchasers can type in a product name and are instantly offered relevant products at the best price from approved suppliers. The outcome was the creation of positive experiences for Serco employees, lowering regulatory and compliance risk and delivering millions in procurement cost savings.
The benefits of digital transformation is further exemplified by Keytree’s work with one of the world’s leading fashion retailers. The project began by replacing legacy systems with SAP technology, but the global brand managed all purchasing and project management in a mixture of spreadsheets and a customised database, which was labour intensive. Thanks to Keytree’s work this is now an automated process and is significantly easier. By replacing legacy systems with SAP, accessible through a consumer-grade UI, Keytree provided brand focused user interaction and reduced the overall solution support costs. The removal of legacy solutions also eliminated the cost of supporting existing complex interfaces, providing end users with enormous usability benefits.
Digital transformation leads to increased productivity, a more innovative approach business processes and a jump in the quality of work and the vast majority of organisations either acknowledge this and begin to make the required changes or ignore the issues at their peril.