Press

Derby day landmark for PROTECHT system

Instrumented mouth guards were used successfully at this weekend’s Ospreys v Cardiff Blues game. Sports & Wellbeing Analytics (SWA) and Keytree, together with Swansea University, have designed and built an instrumented mouth guard to better monitor, understand and tackle issues relating to concussion in professional rugby. It is proving to be hugely popular with the teams and players, as reported by the BBC.

The PROTECHT system uses technology that fits within the player’s gumshields, transmitting head impact data to the sideline which is monitored in real time. Many head impacts can go unnoticed and this technology ensures that there is objective and active surveillance supporting the team’s medical staff in their assessment of the players.

Keytree has been intimately involved in all aspects of the project from the hardware to software delivery. This is a demonstration of the company’s devotion to using its wide-ranging expertise to tackle real-world challenges and work with organisations such as SWA and Swansea University who share those values. The project itself was the genesis of Keytree’s Port Talbot office, which is now thriving – the embodiment of Keytree’s commitment to creating jobs across the UK and investing in the local communities where its offices are located.

Player welfare key to PROTECHT

Concussion has been a hot topic in rugby for some time now and Saturday’s game, however, was the first time that players on two opposing teams have worn the cutting edge technology in a competitive game.

“The main driver for us here is player welfare,” said former Ospreys chairman Roger Blyth, who is an investor in the technology. He added: “Given our background, we see this as an integral part of where the game is going. The more we can do to get more informed data to make more informed decisions about training loads, games etc., and each individual player’s welfare the better.

Researchers at Swansea University have worked with SWA in developing the technology and the data being produced is key to informing training methods and matchday loads. Chris Turner, CEO of SWA who have developed the PROTECHT system, said: “It is great for us to see the serious intent being shown here to use technology to make a positive change to this critical aspect of player welfare given the focus on this issue in the game right now. We are delighted to be working with both teams, the WRU, the Guinness PRO 14 and World Rugby to make this possible. I am sure they will no doubt be keeping a keen eye on the results from Saturday for reasons other than the score.”

Keytree In-store Technology at National Retail Federation 2019

For the third year in succession, the Keytree In-store Technology (KIT) team are heading to New York City for NRF 2019: Retail’s Big Show and this year the team will be meeting with new and existing clients at Booth #3430. The team will once again be showcasing the KIT product portfolio and sharing exciting new product developments at the Annual Convention & EXPO – NRF’s flagship event, which runs from 13 – 15 January 2019, hosted at the Jacob K. Javits Convention Center.

In 2018, KIT has been successfully deployed in prestigious luxury fashion houses and stores such as Holt Renfrew, a chain of high-end Canadian department stores specialising in luxury brands. As a result, KIT is now being used on a daily basis by store associates worldwide from Europe to Asia to North America. In attendance at this year’s event will be Keytree Director Andrew Miller and Adrian Slater, Head of Retail at Keytree.

Showcasing KIT

KIT will also be part of SAP’s Connected Store Showcase – a dedicated area on the show floor to demonstrate what it takes for companies to create a personalised end-to-end Omni-channel experience for customers. Visitors to the Connected Store Showcase will be treated to an interactive experience that reimagines the store experience for store associates, management and customers alike ensuring the interactions are as remarkable as possible. The showcase will demonstrate how Clienteling puts the store associate at the heart of the customer’s journey with a blending of digital and physical interactions.

KIT reinvents the shopping experience at Holt Renfrew

Holt Renfrew wanted to take its retail offering firmly into the 21st Century and by deploying KIT – the digital implementation has helped to place Holt Renfrew in a position to maximise future innovations. The agile project started in June 2017 and following initial sprint zero activities, the KIT team spent two weeks in Toronto at Holt Renfrew’s flagship 50 Bloor Street store where they ran workshops and held in-depth discussions with Holt Renfrew business execs to understand pain points, strategies and goals.

KIT is specifically designed to be quick and easy to implement, plugging easily into existing back-end systems. For Holt Renfrew, KIT connects to OData services on SAP Cloud Platform which acts as a light middleware tier to orchestrate and secure the connection to get customer details, transactions and the KPI’s store associates need. SAP Cloud Platform is connected to Azure AD to perform Single Sign-on and role-based access to KIT. The SAP Cloud Platform layer also acts as an interim solution allowing Holt Renfrew to provide its store associates with Task, Appointment, Attachment and Note capabilities. KIT went live in nine Holt Renfrew stores across Canada in November 2017 – rolled out to 1,500 store associates in both French and English languages.

National Retail Federation 

NRF 2019 is the worlds largest retail conference, accommodating over 37,000 visitors, 16,000 retailers and more than 700 exhibitors. The three-day event aims to bring together ideas and relationships, and help attendees forge new partnerships. The National Retail Federation (NRF) is the world’s largest retail trade association. Its members include department stores, speciality, discount, catalogue, internet and independent retailers, chain restaurants and grocery stores.

Keytree clients announced as UK&I SAP Quality Award winners

Sports & Wellbeing Analytics (SWA) has been awarded gold in the Innovation Category for its Head Impact project in which SWA and Keytree, who are a partner and investor in the initiative, together with Swansea University, designed and built an instrumented mouthguard to better monitor, understand and tackle issues relating to concussion in professional rugby. The project exemplifies the innovative use of SAP technology in a non-traditional field to create meaningful outcomes and demonstrates how technology has a unique ability to change not only the shape of an industry for the better but improve people’s lives. The award was presented by SAP MD, UK&I Jens Amail.

At the same awards ceremony, which took place at London’s Royal College of Physicians on Nov 7th, pladis Global, a global biscuit, chocolate and confectionery company and one of Keytree’s most valued clients, was awarded silver in the Fast Delivery Category for its recent S/4HANA Cloud implementation in the USA. The implementation, led by Keytree, has created new business capabilities and benefits, including the ability to adapt quickly to changing market and consumer needs and preferences and being more agile with customers and consumers.

Greggs go live with SuccessFactors Employee Central

Greggs went live with SuccessFactors Employee Central on Monday 22 October – optimising HR service delivery while providing personalised experiences that improve everyday work-life for the 20,000 Greggs employees. This release is part of Gregg’s five-year Sunrise Programme which began in 2015 when Greggs selected Keytree as its Systems Integrator to partner on its company-wide digital transformation programme. This partnership has been highly effective, with a range of projects delivered to date and others in progress.

Check out our case study on our recent work with Greggs on their digital transformation journey. Greggs are a fantastic and longstanding Keytree client and we look forward to continuing to work together on their hugely successful digital transformation strategy.

Stuart Clements joins Keytree to head up RPA & Machine Learning

Formerly at Deutsche Bank, Stuart Clements has joined Keytree as Director of Robotics Process Automation and Machine Learning to lead that side of Keytree’s expanding business. Stuart’s skills and experience, when combined with Keytree’s proven track record of innovation and creativity, will help Keytree’s customers solve ever more complex business problems using cutting edge technology and solutions.

Stuart’s role at Deutsche Bank was fundamental in establishing a global Robotics Centre of Excellence. He has practical in-depth experience of implementing Robotic Process Automation successfully and overcoming the cultural and implementation challenges involved in a global enterprise. He also has more than 20 years of experience in the financial services and technology industry, taking leadership roles for major global clients and working on complex global assignments.

Keytree and Radical Innovation with SAP Cloud Platform

Keytree will form part of an Innovation Talks session at SAP TechEd Barcelona 2018, taking place at 12:00 on 23 October – day one of the conference. Mark Williment, Head of Technology at Keytree will be sharing details on how SAP Cloud Platform helped Keytree deliver spectacular projects for customers such as BP, Vodafone, Jaguar Land Rover and Heineken.

The talk will also delve into how SAP Cloud Platform helped Keytree develop head-impact technology that has the potential to transform the health of athletes in contact sports plus the role of the technology in the creation of Keytree In-Store Technology (KIT), which provides store associates with a unified view of their customers, products, stock, insights and daily tasks on smart devices. Book your free place here.

Keytree & SAP Cloud Platform – Innovation in Retail

Keytree and SAP invite you to an online webinar to demonstrate how SAP Cloud Platform and associated innovations can provide immediate and measurable positive business outcomes for retail organisations. The one-hour webinar will discuss and review Keytree retail solutions on SAP and breaking the store silo with digital in-store tech – KIT: Keytree In-store Technology plus using IoT and beacons in retail and “Click & Deliver” using the SAP Cloud Platform.

Register now to learn more about how the key features and capabilities of SAP Cloud Platform are being used by retailers to drive Digital Transformation, build the Intelligent Enterprise, improve customer service and increase revenue. The free event starts at 9am on 18 October 2018 – to join, please complete this simple registration form.

Keytree deploys SAP S/4HANA Cloud to transform business at pladis Global

Our pioneering work in delivering and deploying SAP S/4HANA Cloud into one of the world’s largest biscuit, chocolate and confectionery companies is the subject of a recent article in Computer Weekly. The business transformation project delivered by Keytree has put in place a digital core for pladis’ North American business, which is easily scalable to support the organisation’s ambitions to grow within both existing and emerging markets.

It will also enable collaboration with customers, partners and consumers to accelerate innovation and create a truly customer-centric business model – read our case study to find out how we made it happen.

Keytree delivers a new food donation platform for Plan Zheroes

Keytree helped Plan Zheroes integrate new improved benefits into their food donation platform – making it easier than ever for businesses and charities to share surplus food.

By incorporating feedback from Plan Zheroes members, food donors can now add photos of their food donations, use unit quantities and copy frequent donations. There is also an automated donation audience feature to let even more charities know about food that’s available nearby.

Keytree also introduced enhanced reporting tools for business users which features a brand new data dashboard showing the social and environmental impact of their donations, including the equivalent number of meals provided and the equivalent reduction in C02 emissions.

Hachette’s EDEN programme goes live

Hachette’s EDEN programme went live on Monday 20 August with Octopus Publishing Group, the first of 30 publishers.

The EDEN programme delivers a new SAP-based Order to Cash (OTC) solution together with an automated warehouse in Didcot from which Hachette UK Distribution will ultimately receive and fulfill all customer orders on behalf of Group and 3rd party publishers.

Keytree was engaged to design and implement the OTC solution on top of the existing SAP Suite on HANA system. The OTC solution has SAP ECC at its core, with a CRM front-end for Customer Services, a bespoke web-based front-end for publishers, and over 70 interfaces to customers, suppliers and internal systems.

 

Keytree at SAP Customer Experience LIVE 2018

Keytree is a gold sponsor at the upcoming CX Live and the team will be on stage to demo KIT our digital in-store retail solution which is now available via SAP’s App Center.

Attendees will be able to receive a personal demo of the app on our stand and at the same time have the opportunity to interact with and explore the app for themselves. To book an appointment in advance please contact karina.kholodova@keytree.co.uk.

Held in Barcelona, Spain from 10 – 11 October 2018, the Customer Experience focussed event covers 50,000 square feet of show space with more than 250 sessions, covering topics including sales, commerce, marketing, customer service and customer data.

 

Keytree In-store Technology on SAP App Center

Keytree In-store Technology (KIT) is now available on the SAP App Center – the digital marketplace where customers can discover, buy and manage access to innovations across all SAP lines of business and platform groups. The announcement was made at Sapphire 2018 in The SAP Gold Guide report, which outlines the SAP Customer Experience vision and strategy featuring a selection of case studies, which includes a profile of KIT.

The SAP App Center has 1,500 enterprise-class apps from 1,000 SAP partners, providing customers with real-time access to innovative solutions, microservices and plugins to extend their SAP solutions and help digitally transform their business.

Maximising your investment

SAP customers can maximise their investments in SAP solutions and address their most demanding business challenges with a mix of free and paid partner Apps – all designed to help their business. They can take advantage of seamless integration into their existing landscapes and gain immediate access to their apps from a launchpad that is enabled with Single Sign-On. With streamlined procurement, designed for the enterprise, customers can manage the entire lifecycle of their purchases, from license acquisition to user management and renewals, simply and centrally.

The SAP App Center simplifies the enterprise procurement process by bringing it into a digital form-factor. Customers can buy application licenses directly from SAP partners, with the flexibility to negotiate and receive the best price, including support for custom terms and conditions. They can then centrally manage multiple application subscriptions, billing and vendor communications in a unified experience.

Customers have a choice to either receive and pay invoices using SAP Ariba Pay or credit cards, or they can choose to settle outside of the system. SAP App Center supports roles- based, workflow-driven orders, and also includes support for multiple currencies and application usage analytics.

Purchasing KIT through The SAP App Center

KIT provides a complete omni-channel view of customer activity, allowing store associates immediate access to customer needs, preferences and purchasing history. Speaking at Sapphire 2018, Adrian Slater, Head of Retail at Keytree explained that KIT connects store associates with customers. He said: “When a customer walks into the store, the sales associate can bring up all their previous info, look at all the available products on the app, without having to leave the customer’s side – the storeroom can bring out the products.”

KIT is built using machine learning and speech and image recognition. The app connects hardware, sensors, POS systems, Wi-Fi access points, RFID (Radio Frequency Identification) networks, iBeacon and Bluetooth technologies to identify nearby customers (integrating loyalty apps and Apple Passbook). Features include Style Builder, which groups products so a customer can see how they might fit together, and tech that allows the sales associate to push content to a nearby TV screen. The app also enables the store associate to communicate via SMS, WhatsApp, WeChat and wider social media channels during and after the transaction. KIT also fits into existing technology sitting on top of a retailer’s SAP Customer Experience technology and easily integrates with back-end systems without the need for new, expensive software.

The KIT dashboard allows the user to manage tasks centrally, creating, editing and managing tasks, calendars, team meetings and client appointments directly from the app.

Designed in collaboration with SAP and Apple, KIT sits on SAP Cloud Platform and integrates directly with the SAP for Retail solutions.

Keytree continues Asia Pacific, Japan & China expansion

Former Luxottica CIO joins Keytree as General Manager, APJ & China

Stephen McKinnon, former Luxottica Asia Pacific CIO, has joined technology consultancy and product developer, Keytree, as General Manager, APJ & China. McKinnon, who is based in Sydney, Australia, will report directly to CEO Dan McNamara and will play a key role in Keytree’s strategic international expansion. He will be responsible for growing the business throughout the region with a focus on KIT, Keytree’s In-Store Technology and Keytree’s SAP practices in S/4HANA, SAP Hybris, SAP SuccessFactors and SAP Cloud Platform.

Currently, with offices in London, Madrid, Melbourne and Port Talbot and clients and projects spanning over 30 countries, Keytree plans to open further offices in the USA and China over the coming year and Stephen joining the team exemplifies the board’s commitment to these plans in the short, medium and long term. Stephen joins from Luxottica, where his key focus areas were the strategic direction for IT, innovation, enterprise commerce, customer engagement and marketing transformation. He was responsible for the implementation of SAP cloud software amongst many successful IT initiatives.

On making the announcement, Dan McNamara commented: “Keytree continues to grow in size, capability and international presence. Our plans are to nurture and develop this growth strategically in line with our expertise and customer requirements. As we have numerous active projects and customers in the APJ & China region, it is the right time to establish a larger physical presence there. Stephen is the perfect man to help us with this. He has been responsible for huge, successful implementation projects at Luxottica, has extensive business acumen, great relationships with our friends at SAP and is ideally placed to take our activity in the region to the next level. We are thrilled Stephen has joined the team.”

McKinnon added: “I am excited to join Keytree and head up the APJ & China region – a strategic area of growth for the company. Having collaborated closely with the team in my previous role as CIO of Luxottica, I know that we are at the forefront of innovation, customer experience and project delivery – and with the growth projected for KIT in the region, I am delighted to join Keytree to help them continue their international expansion.”

About Stephen McKinnon

An expert in growing businesses in both size and revenue, Stephen’s most recent leadership role was as Luxottica’s Chief Information Officer (CIO) where he was integral to growing the business in size and revenue. Prior to that, he was at SAP for 17 years in various senior business leadership roles. Passionate about business in the Asia Pacific, China and Japan markets Stephen focusses on enhancing both customer and partner advocacy across all industries and markets. Stephen has a PhD in Computer Science along with Accounting and Management degrees and speaks multiple languages including Mandarin and Cantonese.

SAP rolls out the red carpet to announce the bronze, silver, and gold winners of the 2017 regional SAP Quality Awards

More than 100 guests attended a magical gala dinner at the Print Media Academy in Heidelberg, Germany, held in collaboration with Intel. SAP and Intel have partnered on various endeavours since 1997, including the SAP HANA platform. Special guests included Franck Cohen, president SAP S/4HANA and Industry Solutions, and Eric Verniaut, chief business officer of EMEA, MEE and Greater China, SAP.

Since 2005, the SAP Quality Awards have honoured customers that have excelled in the implementation of SAP software solutions. In 2017, 223 customers nominated their successful projects in 13 market units in Europe, Middle East, and Africa. The 42 local Gold winners — which automatically competed at the regional level where the 12 best-of-the-best projects in the categories Business Transformation, Cloud Innovation, Fast Delivery, and Innovation — were selected by independent external judges, many of whom are winners from previous years. The judges evaluated the projects based on the 10 SAP principles of quality, which include identifying and mitigating risks and using standard SAP functionalities, as well as delivering the primary business benefits the projects set out to achieve.

Business Transformation

Gold winner is Greggs plc, the UK’s leading bakery food-on-the-go retailer with more than 1,850 shops and management of its own supply chain. Program Sunrise achieved reduced costs, increased sales, and improved efficiency and productivity. Together with technology consultants Keytree, Greggs implemented SAP Business Suite powered by SAP HANA (retail, central forecasting, supply chain, finance) and SAP Fiori apps, revolutionising how shops order stock, reducing bakery waste and simplifying its IT landscape. The project was critical from a business continuity and disruption perspectives, as 1,811 shops had a 22-week window to go-live. High-quality project management and effective risk management were key to the success of this project.

Cloud Innovation

Atlas Copco is a Swedish industrial group founded in 1873 with world-leading positions in products and services that deliver sustainable productivity. For its SAP Hybris Cloud for Customer project, the judges awarded Atlas Copco Gold. The project sets out to standardise sales and marketing processes from lead-to-order in more than 200 sales organisations worldwide. What stood out for the judges was Atlas Copco’s innovative “catch the bus” approach for the global roll-out. Eight go-live slots were defined per year, and the sales organisations can apply for one of the slots but were only permitted to go live when all defined deliverables passed the strict quality gates; otherwise, they had to wait for the next available go-live slot.

Fast Delivery

Netherlands based Philips Lighting is the world leader in the development, manufacturing, and application of innovative LED lighting systems for consumers and professionals. Supported by Acorel B.V. and SAP, Philips Lighting implemented SAP Hybris Cloud for Customer to replace various service applications and support the end-to-end complaint and services processes for the B2B and B2C channels. The new system improved product quality, reduced warranty costs, enabled service growth, and improved customer satisfaction. The judges awarded this project a Gold medal in the fast delivery category due to the dedicated project team comprised of business user and IT, focused on sticking to SAP standards and followed the rule set at the kick-off meeting that good is good enough. This approach ensured the go-live of this complex project within seven months, paving the way for a successful global roll-out of the system in 60 countries in the following 18 months.

Innovation

The Smart Finance project by the Netherlands-based All Pension Group (APG Groep N.V.) and Accenture won Gold. This greenfield implementation of SAP S/4HANA Finance and SAP Fiori on SAP HANA Enterprise Cloud aimed to standardise processes and lower license cost while focusing on a cloud-first strategy. The project leveraged standard SAP software, embracing industry best practices, and rejecting requests for costly custom code development. The other key contributor to the success of the project was having the right people on the project and sponsoring from the Board of Directors.

Congratulations to all local and regional SAP Quality Award winners and their partners for their outstanding implementation projects!

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Greggs’ supply chain transformation strategy rolls on

High street baker Greggs’ said it made “significant progress” with its process and systems investment programme in 2017, while the year ahead will be a “peak year” in terms of investment in its supply chain revamp.

Those were key technology-related updates from the business as it revealed interim results for the 12 months to 30 December on Tuesday, which showed total sales were up 7.4 percent year on year to £960 million and company-managed like-for-likes grew by 3.7 percent.

Operating profit excluding property profit and exceptional items jumped 4.6 percent to £81.7 million, but pre-tax profit of £71.9 million was down £3.2 million on 2016. Last year represented the fourth year of Greggs’ major transformation programme, which involves new systems integration that is moving the business away from a traditional bakery-based operation to a national food on the go retailer.

The company selected SAP’s HANA which will be used as the core ERP function for its new business model, as it looks to standardise operations and drive efficiencies across its network. Systems integrator Keytree played a key part in the process, as did in-house SAP programme manager James Holmes, who departed the business in January after four years driving the project.

Included in the transformation has been a complete finance systems implementation, as well as new procurement capabilities, the introduction of cloud-based HR application SuccessFactors, and in 2017, the fitting of SAP’s forecast and replenishment solution. At the same time, Greggs has been increasing its logistics capacity and centralising its manufacturing operations into what it describes as “centres of excellence” – with plans to open a factory dedicated to doughnuts in the north-east England later this year.

This model “will deliver improvements to product quality, our competitiveness and, alongside systems investment, will complete our transformation from traditional bakery to food-on-the-go”, CEO Roger Whiteside said on Tuesday.

“Overall our expansion plans will create thousands of new roles in retail and distribution operations but will result in fewer jobs in manufacturing,” he added. “Decisions such as these, which impact our people, are always difficult but our teams have shown commitment and professionalism throughout these changes and we have been able to agree a way forward on a basis of voluntary redundancy in the majority of cases.”

Whiteside said this phase of investment will take until 2020 to complete, but he suggested the new systems are already starting to benefit the business in terms of better product availability. Savings in the form of lower wastage figures are expected as staff get used to the new systems, he added.

“In the second half of the year we successfully deployed pilots in both logistics and manufacturing which will be rolled out alongside our supply chain investment programme. Scoping work has also begun for the remaining SAP support modules, with human resources, payroll and property management to be implemented in 2018.”

By Ben Sillitoe – News Writer, Essential Retail

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New strategic partner signs up with Ospreys

Ospreys Rugby are delighted to announce a new long-term strategic partnership with Keytree, an international award-winning business technology consultancy and product developer.

Headquartered in London’s Covent Garden and operating globally, Keytree works with some of the biggest brands in the business world, including BP, British Gas and Jaguar Land Rover, as well as Governmental departments and organisations such as the UK Ministry of Justice and Transport for London. Keytree specialises in the design and build of apps to solve complex integration challenges and provide cloud infrastructure to enable companies to become leaner, faster and more agile in a fast-changing technological business world.

The company has recently opened a new regional hub in Port Talbot, creating highly skilled technology jobs in the town with the aim of developing a centre for innovation in South Wales.

The partnership will see the two organisations working closely together, with a series of key projects already in the pipeline while, as a strategic partner, Keytree will benefit from the increased branding and exposure opportunities available from the association with the Ospreys.

On making the announcement Dan McNamara, Keytree CEO, said: “We are thrilled to become an Ospreys partner. They are a fantastic club, integral to and passionate about the local community. As a new employer in the region we share their values and look forward to a long and fruitful relationship with them and the wider community.”

Huw Warren, Head of Commercial, Ospreys Rugby, added: “Keytree is an innovative forward-thinking business that works with a host of world leading companies. Recognised as a market leader globally, they have invested into this region, providing employment opportunities and, sharing a similar outlook to us, understand the benefit of working closely with the Ospreys. Everybody involved on both sides of this partnership is excited about the opportunities it provides and we look forward to working together over the coming months and seasons.”

Keytree leverages SAP skills to build IP

Keytree, the fast-growing SAP-centric services provider, first caught our eye a couple of years ago as a TechMarketView Little British Battler (see here). Very much a Great British Scaleup, Keytree has doubled in size every three years and now boasts one of the largest SAP practices in the UK. More recently, it has been leveraging this expertise to create software solutions.

Founded in 2006, Keytree focussed initially on enhancing the customer experience capabilities of organisations for which SAP is their cornerstone. Since then it has developed into a full-line SAP-themed IT services provider. It now comprises seven differentiated but overlapping businesses ranging from Digital and ERP to Cloud Hosting, Managed Services and Products.

Its clarity of focus, innovative spirit and core belief that every project is reputationally important continue to be rewarded by a loyal, growing and increasingly blue-chip roster of clients, which now includes JLR, Greggs, BP, British Gas, GLA, Hachette, Babcock, National Grid and TfL.

Revenue growth last year was 40 percent and forward momentum shows no sign of diminishing. With the SAP services market estimated to be worth £2bn in the UK alone, Keytree is not short on room for significant expansion – and this without considering the successes it is already enjoying further afield in the Middle East, Canada, the US and Spain.

Its more recent push into the software products arena offers still further opportunities to scale rapidly. Of particular note is KIT (Keytree In-Store Technology), a next generation store associate app built on a SAP stack in partnership with SAP and Apple. Already deployed at Burberry and with a burgeoning pipeline, its prospects look very positive. Add to this a number of collaborative ground-breaking ventures that Keytree now has in train and here is a UK tech SME with its sight set on making its mark on the world stage.

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Hachette writes a new chapter on growth with Keytree

Enterprise technology expert, Keytree, has been selected by Hachette UK to deliver an SAP-based transformational programme throughout the Hachette book distribution operations, as part of an aggressive growth strategy.

Throughout the past six years Hachette UK has undertaken a strategic programme, removing over 150 legacy systems and replacing them with new best in breed solutions.

This next phase in this programme is a complete overhaul of the Hachette distribution operation, including new order to cash and warehouse management systems, automated picking technology and a multi-million-pound investment in a new state-of-the-art distribution centre. This will span both Hachette Group and third party publishers…

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SAP makes a surprising UXP splash

When it comes to brands that people associate with delighting the world via a great user experience SAP would be well down on most people’s lists. It would surely be way south of Apple, Google, Facebook or even enterprise brands like Salesforce.com or Microsoft. But the German company is a surprising new entrant for the user interface virtual hall of fame.

Introduced this year, SAP’s Fiori user experience is currently being rolled out across the company’s applications either as a bolt-on or native to new software. The language the company uses when describing Fiori is telling. On its website it says this:

“Using modern UX design principles, SAP Fiori delivers a role-based, consumer-grade user experience across all lines of business, tasks, and devices.”

That’s some turnaround: the most enterprise-y of enterprise software companies on the planet referring to delivering a “consumer-grade” experience. But it’s also indicative of what’s happening in enterprise software generally. Once upon a time companies talked up their “carrier-grade” or even “military-grade” robustness but today business software designers often take their visual cues from social networks, shopping sites or even computer games.

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Greggs completes first phase of SAP Hana ‘transformation’ project

Bakery chain Greggs is in process of upgrading its systems to SAP Hana as part of a wider change management programme intended to make the organisation more responsive.

The first major project to be completed is Gregg’s customer interaction centre, based on SAP, which is intended to enable the retailer to handle calls and enquiries more effectively.

Next on Gregg’s to-do list is the delivery of cloud-based learning and development services via SuccessFactors, SAP’s cloud-based human resources platform, which is intended to provide almost 20,000 employees at Greggs with easy access to its dedicated training and learning programme.

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Greggs bakes cloud & ERP into the business

One of UK’s largest bakery chains, Greggs, has selected enterprise technology provider Keytree as its SAP Systems Integrator for its business transformation programme. In 2014, Greggs stated using SAP as its technology and applications provider for enterprise resource planning (ERP).

The latest programme is expected to benefit several areas of the Greggs business.

The Greggs Customer Interaction Centre presently uses SAP technology, which has facilitated the company to handle calls and daily enquiries in an effective manner.

Keytree has also deployed cloud-based learning and development solutions through SuccessFactors for Greggs employees.

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Maximising the Customer User Experience

The generic marketing promotion has been consigned to history. With customers now demanding that every brand interaction is immediately useful, relevant and personal, regardless of the channel, digital marketers are steadily redefining the rules of their profession.

While “brand awareness” and “customer loyalty” remain relevant, they must go further to boost engagement across the Web, mobile and store, monitoring behaviour and acting on the digital trail customers leave behind.

Although marketing remains the first line of customer conversation, customers are in full charge of the brand dialogue. They communicate their intent, needs and preferences, both online and off – and online marketers must listen and adapt.

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LBB Keytree wins SAP Teched Innovation Jam

Kudos to one of our Little British Battlers, Keytree, who emerged as the victor in an innovation jam competition at SAP Teched last week, against all manner of international competition. It also won the jam in 2013.

It’s S.M.I.L.E (sensor monitoring to improve the life of the employee) demo, built in 36 hours, combined IoT sensors, mobile application and dashboards to create a scenario for heath monitoring to promote a healthy workplace.

It certainly hit the key themes, from our own joining the dots, to connected devices in healthcare and the renewed focus on the importance of employees, and was a testament to the Logoinnovative capability of emerging suppliers.

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Greggs baking ERP into the business

Keytree has announced that it has been selected by high street baker Greggs as its SAP System Integrator partner as the company embarks on a business transformation programme.

The demand for a wider variety of fast food has been a bonus for some high street bakers. For Greggs, it has enabled them to become a national brand although it came with an unwanted reputation over the fat content in its food.

After a long marketing campaign including a television series, it believes it has now shaken off the reputation for helping increase the waistlines of the British public.

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Tesco nears ‘dream’ of 3D ecommerce offering

Tesco says it is now homing in on its ambition of creating a fully immersive virtual 3D ecommerce store as a result of increasing UK broadband speeds and the take-up of smart TVs.

The supermarket has revealed that it is moving nearer to launching a ‘fly-through’ of a 3D-rendered Tesco store that will integrate the online experience with the classic in-store shopping trip.

However, greater bandwidth, the rapid take-up of HTML5 and new technology, including 3D TVs, mean the retailer’s aim of ‘flying through a virtual Tesco store and grabbing 3D products is getting closer’ to becoming a reality, Lansley told Marketing.

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Tesco CEO Seeks Transparency Through Blogging, Not Twitter

Tesco CEO Philip Clarke told the World Retail Congress in London today that the “tectonic plates are shifting” in retail and residual from financial woes in the euro zone is requiring companies to adopt new technologies or lose their competitive edge.

“We are in the first downturn of the digital age,” Clarke stated, adding “consumption is weakening” in China, Thailand and South Korea, regions previously earmarked for growth but reeling from economic turmoil in Europe. “[These economies] are vulnerable to the crisis in the euro zone, as well as inflation caused by high commodity prices.

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The devil wears hi-tech: wearable computing in the workplace

With the launch of the Apple Watch adding to the plethora of wearable devices already on the market, is it time that organisations prepared for the inevitable influx of these devices to the workplace?

As if wearable devices weren’t causing enough hype, Apple has finally entered the market – guaranteeing that this trend will have anything but a quiet emergence.

The reality is that adoption of wearable devices hasn’t exactly been plain sailing to date, despite the wealth of investment in product development. The 2014 CES show was hailed a ‘wrist revolution’ for the sheer number of smart watches that were released, and tech giants such as LG, Samsung, Sony, Huawei and Motorola have all launched their own versions.

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Smiths News rolls out ‘time-saving’ ordering app SNapp

Smiths News has launched a time-saving smartphone app that enables its retail customers to link to its ordering system and simplifies the way they manage orders.

As it links with the Smiths News SAP system, retailers can make instant updates via the app, make claims for missing titles or credits, change orders, search for titles via a barcode scan, as well as view their supply and sales history.

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Online shopping goes virtual with a perfect recreation of a supermarket (and you never need to leave the sofa to walk through it)

For online shoppers who pine for the aisles of a real supermarket, technology may have the answer.

A prototype for a ‘virtual store’ where visitors can walk through the aisles and put items into a basket – all without leaving their living room – has been shown off online. The system was developed by British firm Keytree.

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Virtually Browse Supermarket Aisles And Buy Real Goods With Kinect

Keytree has developed an application that delivers a 3D shopping experience with tailored products in your own home using Microsoft’s device.

British software company Keytree has created a new application that lets you virtually browse the shelves of a store when you’re standing in front of the TV. ‘Store Trek’ uses the Microsoft Kinect to deliver a 3D shopping experience that crosses the divide between in-store and online, combining the best of both.

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How Our Mobile World Was Shaped By The Clock

The world we live in today wouldn’t exist if figures such as Charles Babbage, George Boole, Tommy Flowers, Alan Turing, Claude Shannon, Howard Aiken and countless others hadn’t wanted to speed up problem solving.

Virtually every computer, mobile phone, tablet, server and other computational device we use today, is here as a result of people believing that technology could be used to help solve problems and reduce manual processes.

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Wearables ‘To Reach All-Time High In 2015’

Over 45 million units will be sold this year as trend for wearable tech explodes, IDC figures claim.

The number of wearable technology devices sold this year will reach its highest number yet as more and more companies start to enter the market, new research has predicted.

Figures from analyst firm IDC estimate that 45.7m wearable devices will be sold this year, up 133.4 percent from last year’s figure, as the release of the Apple Watch and other devices push up sales.

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Smiths News shifts from introverted development to focusing on customer need

Smiths News has been delivering newspapers and magazines to newsagents and stores across the UK for the past 250 years.

With a network of 43 distribution centres, over 30,000 sellers and a supply chain that relies on packaging and delivering products on a nightly bases for 364 nights of the year, it’s a business that has relied on legacy and paper-based processes for decades.

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The Imminent Rise Of Wearable Tech In Enterprise

Keytree’s Will Powell tells TechWeekEurope why enteprise apps for wearables could be a game-changer. Wearable technologies such as smart glasses and smartwatches in the consumer arena have been met with a flat response so far.

However in the enterprise space these technologies have the opportunity to providereal benefit in areas requiring speed, safety and working with large amounts of data that consumers are not typically exposed to. For enterprise the process benefits will far outweigh the fashion factor of wearable devices.

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How SmithsNews created a Native app using Agile to improve customer service

SmithsNews, formerly known as WHSmiths News, discovered that embracing Agile resulted in a much richer UX and higher quality customer app than its usual Waterfall method.

Print distribution is in decline due to popularity over online news and SmithsNews is actively buying in growth areas to ensure its legacy. However, it is also investing in digitising its wholesaler arm to reduce its call centre costs by 20 percent, and improve customer engagement.

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The Food Charity That Got Smart And Built Own Social Network

With the rise in homeless numbers and increased demand on food banks – given the tough economic climate – non-profit organisations are struggling to find a way to meet the needs of the hungry.

Plan Zheroes, a charity that feeds thousands of homeless people in the UK and beyond, did not see strong enough features – in corporate or consumer social networks – to support its many…

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